Terms and conditions

Conditions of sale

The offer and sale of the products on MILORD through the www.xmilordx.com e-shop, are governed by the following General Conditions of Sale. The items purchased on MILORD are products sold and characterized by brands owned by Milostore di Milo Sechi, with registered office in Cagliari, Via Grazia Deledda 23, registered in the Cagliari Business Register, n.262969, P. IVA IT03326530924

1. Sales contract

1 – These general conditions of sale are an integral and essential part of the purchase contract concluded between you (our customer) and MILORD. Your electronic sending of the order implies total knowledge of these General Conditions of Sale and their full acceptance.

2 – If you do not agree with one or more terms contained in these General Terms of Sale, please refrain from making purchases on MILORD and write to us at the address info@milordshop.com

3 – At the time of proceeding with the transmission of the order, you will be warned that such forwarding implies the obligation to pay the indicated price.

4 – The purchase contract with MILORD is concluded when MILORD receives your order electronically, subject to verification of the correctness of the data contained in it.

5 – Once the purchase agreement has been concluded, MILORD will take charge of your purchase order by sending an email that contains the summary of the order. However, this e-mail does not constitute automatic acceptance of the order itself. MILORD reserves the right to refuse orders from customers with whom a dispute is taking place regarding the payment of a previous order, which do not give sufficient guarantees of solvency, or which are incomplete or incorrect, or in case of unavailability of the products. In these cases, MILORD will inform you by email that the contract is not concluded and that MILORD has not followed up on your purchase order.

2. Selling prices

1 – All sales prices of the products displayed and indicated within the MILORD shall include VAT and any other tax that may be applicable in relation to the sale; however, they do not include customs taxes, import taxes, customs mediation fees and fees, if applicable according to the destination of the order. For some destinations, in fact, upon arrival at the border of your country the content of the order may be subject to customs duties (which may include taxes, taxes, management costs, remuneration of customs brokers, etc.), the payment of which is at your expense, as the customer receiving the order. MILORD does not have the possibility to calculate these customs duties in advance, so we advise you to contact the competent local authorities or the local customs office for detailed information before placing the order.

2 – The cost of shipping and transport, i.e. other additional costs, if foreseen, will be clearly indicated and displayed before the completion of the order.

3 – Product prices may be subject to upgrades. As a customer, you are required to ascertain the final sale price before completing the relevant order. A manifest error reported in the price on MILORD compared to the commonly known price of the chosen product, involves the right for MILORD not to confirm the shipment and proceed with an immediate refund of the value of the purchase paid by you, without you being able to object to any exceptions in this regard.

3. Delivery mode

1 – The delivery of the products is carried out exclusively within the territory of the country to which the local MILORD to which you have connected refers, and which you have used for purchase.

2 – To know the specific shipping methods of the products, you can access the shipping section. The indications contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you to be fully known and accepted at the time of transmission of the order.

4. Payment method

1 – For the payment of the products and their shipping and delivery costs, or other additional costs if expected, you can follow one of the methods indicated in the payments section and then review them in the order. The indications contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you to be fully known and accepted at the time of transmission of the order. However, the payment services available do not have differentiated or additional costs, except as provided for in point 5 below.

2 – In case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns and provides the online payment service, which MILORD cannot access. In particular, financial information (e.g. credit/debit card number or expiry date) will be forwarded, by encrypted protocol, to Banca Sella or other banks, which provide the relevant electronic remote payment services, without third parties having access to them in any way. Furthermore, this information will never be used and/or stored in any format (including electronic format) by MILORD. The validity of the card could be verified through a pre-authorization to pay. This authorization is not a charge. In any case, the charge to your credit card takes place at the time of shipment of the purchased product, except, of course, your customer right to have the amount credited back to you in any case of non-compliance by the Seller, or non-execution of the contract for any reason.

3 – As a customer, you are solely responsible for the data entered, so you guarantee to use only credit cards that you have the legitimate availability of.

4 – In case of choice of the PayPal method, where applicable, you will be redirected to the www.paypal.com site where you will make the payment of the products according to the procedure provided for and regulated by PayPal, and the terms and conditions of contract agreed between you and PayPal itself. The data entered on the PayPal website will be processed directly by the latter and will not be transmitted or shared with MILORD which is therefore not able to know and does not store in any way the credit card data linked to your PayPal account, or the data of any other payment instrument connected with that account. The total amount due will be charged to you by PayPal at the same time as the conclusion of the online contract. In case of termination of the purchase agreement and in any other case of refund, in any case, the amount of the refund in your favor will be credited to your account PayPal. The credit times on the payment instrument linked to that account depend solely on PayPal and the banking system. Once the credit order has been ordered in favor of this account, MILORD cannot be held responsible for any delays or omissions in the crediting of the refund amount, to challenge which you will have to contact PayPal.

5 – For certain destinations, MILORD also provides a cash on delivery payment service (COD), with an additional cost that is expressly indicated before the order is completed, on the payments page at the “Flag” icon. The cost, in any case, can never exceed that actually incurred by MILORD to offer such a service. If you decide to use this service, our selected courier will collect the sums related to the order on our behalf. At the time of delivery it will be necessary to have the exact amount of the order indicated in the shipping confirmation email available in cash; the courier cannot give rest and does not accept checks. This payment method is allowed for orders that do not exceed the total amount of Euro 999.99 per recipient. Before choosing the card as a payment service, you should know that the additional cost required for this service will not be refunded in case of return of the products purchased by such method.

5. Responsibility

1 – MILORD assumes no responsibility for the disruptions attributable to force majeure such as, but not limited to, delays or disruptions of the transport service, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, the contract from being executed within the agreed time frame.

2 – MILORD will not be liable to any party or third parties for damages, losses and costs incurred as a result of the non-performance of the contract for the above-mentioned cases, since you are only entitled to the refund of the price paid.

3 – Likewise, MILORD is not responsible for any fraudulent and unlawful use that may be made by third parties, credit cards, cheques and other means of payment, when paying for the purchased products. MILORD in fact, at no time during the purchase procedure is it able to know your credit card number as, opening a secure connection, it is transmitted directly to the bank service manager.

4 – The essential characteristics of the products are presented on MILORD within each product sheet. However, the images and colors of the products offered for sale may not exactly match the real ones due to the Internet browser and monitor used.

6. Your obligations as a customer

1 – A strict ban is made on underage persons (anyone under the age of 18) from concluding an order on the MILORD.

2 – The data entered during the purchase phase must be only your real and personal data and not of third parties, or fantasy. MILORD reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of consumers.

3 – As a customer, you maintain MILORD from any liability arising from the issuance of incorrect tax documents due to errors related to the data provided by you, being yourself solely responsible for their correct entry.

7. Right of withdrawal and refunds

1 – As a customer, you can withdraw from the purchase contract concluded with MILORD without any penalty and without specifying the reason, within fourteen (14) days, from the day of receipt of the purchased products in the following manner.

2 – Before the expiry of the withdrawal period as determined above, you can make the return request directly from the www.xmilordx.com by filling in and submitting the Return Request.

3 – As a Customer, you must return the goods to MILORD, without undue delay and in any case within fourteen days from the date on which you informed MILORD of your decision to withdraw from the contract. The time limit shall be respected if you return the assets before the expiry of the fourteen-day period.

4 – The shipping costs related to the return of the products are borne by the customer and under his responsibility. The products must be shipped to: Milord – Via Giudice Chiano 55 – 09131 Cagliari.

5 – After the return of the products, MILORD shall carry out the necessary checks relating to their compliance with the conditions and terms set out in this section.

6 – If the right of withdrawal is exercised in accordance with the procedures and terms indicated in this paragraph, MILORD will refund any sums already collected for the purchase of the products.

7 – Whatever payment method you use, the refund is activated by MILORD in the shortest possible time and in any case within 14 (fourteen) days from the day you informed MILORD of your decision to withdraw from the contract. MILORD may withhold your refund until you have received the products, or until you have demonstrated that you have sent the products back, whichettle you are first.

8 – MILORD will perform the refund using the same means of payment that you used to purchase the returned products, even if a virtual and/or disposable credit card has been used. For legal reasons MILORD will in no way be able to make a refund on a credit card other than the one used for the purchase, except in the event that the credit card itself has expired in the meantime: in this case you can send an email to info@milordshop.com to agree on the most appropriate means of reimbursement.

9 – MILORD is not required to reimburse any shipping costs incurred during the purchase of the item and additional costs if you have chosen the Marking mode referred to in paragraph 5 of paragraph 4.

The refund and refund will not be considered acceptable in the following cases:

– When it comes to a “customized” product or the subject of the customization process and this process has already begun.

– When the products have been used or are not in the same condition as when they were sent and have rotturs, stains or tampering. The product must reach Milord in perfect state and in its original packaging complete with a tag.

8. Applicable law

1 – Any dispute relating to the application, execution, interpretation and violation of purchase contracts concluded through xmilordx.com is submitted to Italian law and in particular to the Consumer Code, Chapter I ° “Consumer rights in contracts” – as amended by legislative decree of 21 February 2014, n. 21 – with specific reference to the legislation on distance contracts and the Legislative Decree of 9 April 2003 no. 70 on certain aspects of e-commerce.

2 – For any dispute between the parties regarding this contract, the Court in whose district you have your domicile or residence will be competent; for all other disputes, the Court of Cagliari will have exclusive jurisdiction.

>3 – In the event of disputes arising from the General Terms of Sale between MILORD and customers residing in the EU, we inform you that the European Commission provides a platform for alternative out-of-court dispute resolution, accessible on the http://ec.europa.eu/odrwebsite.

9. Changes and updates

MILORD reserves the right to modify www.xmilordx.com, policies and these General Terms of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. By accessing our site and submitting an order you will adhere to the policies and terms of the General Conditions of Sale from time to time in force at the time the order is placed, unless any changes have retroactive effect under the applicable law (in which case, they may also apply to orders you have placed previously).